Terms of Service

1. Company Information and Services

1.1 About Stata Solutions Limited

Stata Solutions Limited is a licensed financial services provider registered in the Republic of Zambia, specializing in asset-backed financial solutions. We provide cash advances secured by valuable assets without traditional loan structures.

1.2 Our Services

We offer the following services:

• Asset valuation and assessment
• Asset-backed cash advances
• Secure asset storage and custody
• Asset redemption services
• Online platform for service management

2. Eligibility and Account Registration

2.1 Eligibility Requirements

To use our services, you must:

• Be at least 18 years of age
• Be a legal resident of Zambia or have valid documentation
• Provide accurate and complete information
• Have legal ownership of any assets used as collateral
• Pass our identity verification process
• Meet our risk assessment criteria

2.2 Account Registration

When creating an account, you agree to:

• Provide truthful, accurate, and complete information
• Maintain and update your information as needed
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

3. Asset-Backed Transaction Process

3.1 Asset Submission and Valuation

• You must provide complete and accurate asset information
• All assets must be legally owned and free from liens
• Our valuation team's assessment is final and binding
• We reserve the right to reject any asset without explanation
• Asset condition must match provided descriptions

3.2 Digital Contract Formation

By accepting our asset valuation and terms:

• You enter into a legally binding digital contract
• No additional paperwork or physical signatures are required
• Digital acceptance constitutes legal agreement
• Contract terms are immediately enforceable
• You acknowledge understanding of all terms and conditions

3.3 Asset Custody and Storage

• Assets must be surrendered to our secure facilities
• We provide fully insured storage during the holding period
• Asset security value must be at least 1.8 times the cash advance
• We maintain appropriate care standards for all assets
• Storage locations are monitored and climate-controlled where appropriate

4. Financial Terms and Conditions

4.1 Cash Advance Structure

Our asset-backed advances operate as follows:

• No Traditional Loans: We do not provide loans or credit facilities
• Asset Purchase Option: Cash advances are structured as contingent asset purchases
• Redemption Period: Agreed timeframe for asset recovery
• Service Fees: Transparent fees disclosed upfront
• No Compound Interest: Fees do not accumulate or compound

4.2 Redemption and Recovery

Asset redemption terms:

• Redemption allowed within agreed holding period
• Requires payment of principal amount plus service fee
• Must be completed in person with valid identification
• Early redemption may qualify for reduced fees
• Extensions may be available subject to renegotiation

4.3 Asset Ownership Transfer

If assets are not redeemed within the holding period:

• Ownership transfers fully to Stata Solutions Limited
• No debt obligation or repayment liability is created
• You forfeit any future claim to the asset
• We may dispose of assets at our discretion
• No additional compensation or refund is owed

5. Website and Platform Usage

5.1 Acceptable Use

When using our website and platform, you agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Upload malicious software or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with platform operations or other users
• Use automated tools to access our services
• Provide false or misleading information

5.2 Intellectual Property

• All platform content is owned by Stata Solutions Limited
• You may not reproduce, distribute, or modify our content
• Our trademarks and logos are protected intellectual property
• You grant us license to use information you provide

6. Risk Disclosure and Limitations

6.1 Asset Value Risks

You acknowledge that:

• Asset values may fluctuate based on market conditions
• Our valuations represent current market assessments
• Electronic and mechanical items may depreciate rapidly
• Market demand for assets may change over time
• Economic conditions may affect asset liquidity

6.2 Limitation of Liability

Stata Solutions Limited's liability is limited as follows:

• Maximum liability shall not exceed the assessed asset value
• We are not liable for indirect or consequential damages
• Business interruption or lost profits are excluded
• Force majeure events release us from obligations
• Third-party actions are beyond our control

6.3 Insurance and Protection

• Assets are covered by comprehensive insurance during custody
• Insurance covers theft, fire, and accidental damage
• Natural disasters and acts of God may have limited coverage
• Insurance claims are processed according to policy terms

7. Privacy and Data Protection

Your privacy is important to us. Our data practices are governed by:

• Our comprehensive Privacy Policy
• Zambian data protection regulations
• International best practices for financial services
• Secure data handling and encryption protocols
• Limited data sharing with authorized third parties only

Please review our Privacy Policy for detailed information about data collection and use.

8. Regulatory Compliance

8.1 Anti-Money Laundering (AML)

We comply with Zambian AML regulations, including:

• Customer identification and verification procedures
• Transaction monitoring and reporting requirements
• Suspicious activity reporting to relevant authorities
• Record keeping and documentation standards

8.2 Financial Intelligence Centre (FIC) Compliance

• We report to the Financial Intelligence Centre as required
• Customer due diligence procedures are followed
• Large transactions are monitored and reported
• Politically exposed person (PEP) screening is conducted

9. Dispute Resolution

9.1 Internal Resolution Process

Before pursuing external remedies, you agree to:

• Contact our customer service team first
• Provide detailed information about your concern
• Allow 30 days for internal investigation and response
• Participate in good faith discussions to resolve issues

9.2 Mediation and Arbitration

• Unresolved disputes will proceed to mediation
• Mediation will be conducted by a neutral third party
• If mediation fails, binding arbitration may be required
• Arbitration decisions are final and enforceable

9.3 Legal Proceedings

• These Terms are governed by Zambian law
• Zambian courts have exclusive jurisdiction
• Legal proceedings must be filed in Livingstone, Zambia
• You waive rights to jury trials and class actions

10. Service Modifications and Termination

10.1 Service Changes

We reserve the right to:

• Modify or discontinue services with reasonable notice
• Update terms and conditions as business needs evolve
• Adjust fees and pricing structures
• Implement new security or compliance measures
• Enhance platform features and functionality

10.2 Account Termination

We may terminate your account for:

• Violation of these Terms of Service
• Fraudulent or suspicious activity
• Providing false or misleading information
• Failure to meet eligibility requirements
• Legal or regulatory requirements

10.3 Effect of Termination

• Existing asset custody agreements remain in effect
• You must complete all pending transactions
• Account access will be restricted or removed
• Data retention follows our privacy policy guidelines

11. Contact Information and Support

For immediate assistance with urgent matters, please call our customer service line during business hours.

12. Miscellaneous Provisions

12.1 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

12.2 Entire Agreement

These Terms, along with our Privacy Policy and any additional agreements, constitute the entire agreement between you and Stata Solutions Limited.

12.3 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights and obligations to affiliated companies or successors.

12.4 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

12.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.